We do our best to dispatch all orders within 24 hours.

Orders are shipped with Bpost or DPD, depending on the selected delivery method and destination. Delivery options may include home delivery or delivery to a pickup point.

A tracking number and tracking link will be sent to you as soon as your parcel is on its way, allowing you to follow the progress of your delivery directly through the carrier’s website.

Delivery times depend on the destination. Once dispatched, orders should normally be delivered within:

• 1–2 working days for Belgium;
• 2–3 working days for neighbouring countries;
• 3–4 working days for the rest of the European Union.

These delivery times are estimates only. Beauty by Kroonen cannot be held responsible for delays caused by the shipping carrier.

Customers are responsible for providing accurate and complete delivery information and for collecting their parcel within the timeframe specified by the carrier.

For any order that is refused, not accepted upon delivery, or not collected from a pickup point and consequently returned to us, the return shipping costs will be deducted from the amount refunded or credited. The original shipping costs are non-refundable.

Should you not receive your order within 10 working days of receiving the shipping confirmation, please inform us immediately by emailing info@beautybykroonen.be.

Any claims regarding an undelivered order or missing or damaged products must be submitted within 14 calendar days of the shipping confirmation date. Claims received after this period may not be accepted.